By December 12, 2008

Motoport refund problem: the final chapter

I’m not going to recap my nightmare experience with motorcycle safety equipment manufacturer Motoport, but over two months ago the Wayne Boyer offered to take my jacket back for a full refund. I was hopeful that the issue would be resolved quickly, and I would get my money back.

Long story short: Wayne never gave me the refund, and I had to dispute the affair with Discover. Discover ruled in my favor, and I finally got my money back on December 7th.

Here’s the full time line:

  • September 30, 2008: Wayne offers to refund my jacket for the full purchase price as long as it is in as-new condition.
  • September 30, 2008: I ship the jacket back via USPS.
  • October 06, 2008: Jacket arrives at Motoport. Wayne states my refund will be issued on October 16. I have no idea why it will take them ten days to issue a refund, but I don’t argue.
  • November 01, 2008: I contact Discover to issue a credit dispute. I waited an additional two weeks over Wayne’s own refund date, just in case the refund was slow in processing.
  • November 13, 2008: Wayne writes to me, stating that he accepted the chargeback from Discover and would not dispute the return.
  • December 07, 2008: My refund finally hits my Discover account.

I don’t have much left to say about my experience with Motoport. I think their actions speak for themselves. Although I like their kevlar mesh pants, I wouldn’t recommend the company to anyone. Perhaps if someone took over the business aspect and let Wayne handle the product development things would get better. As is, they are a text-book case in how not to run a Web-based business. As a Web user experience advocate by profession, I have to say this is far and away the worst consumer experience I have ever had online.

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Posted in: motorcycling, review

4 Comments on "Motoport refund problem: the final chapter"

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  1. Erin Clare says:

    well, it sucks that this happened. Big time. The only thing good that comes from it is doing exactly what you have done, get word of mouth out there telling of your experience.

    I’d recommend hitting up any other moto-forums or product reviews just to let others know.

    I saw the pic of the jacket. I assume they are using humans and not chimps to make their alterations…?

  2. Ed says:

    Hey, some of doc’s best ancestors were chimps.

  3. metricinch says:

    i posted this on my FB today as an example of the douchebaggery that Wayne is known for. i remember all the trouble you had and decided to use your example.

    as a side note, i am working on getting a roadcrafter one piece. hope i have better service from them, than you did from Wayne!