I’m not going to recap my nightmare experience with motorcycle safety equipment manufacturer Motoport, but over two months ago the Wayne Boyer offered to take my jacket back for a full refund. I was hopeful that the issue would be resolved quickly, and I would get my money back.

Long story short: Wayne never gave me the refund, and I had to dispute the affair with Discover. Discover ruled in my favor, and I finally got my money back on December 7th.

Here’s the full time line:

• September 30, 2008: Wayne offers to refund my jacket for the full purchase price as long as it is in as-new condition.
• September 30, 2008: I ship the jacket back via USPS.
• October 06, 2008: Jacket arrives at Motoport. Wayne states my refund will be issued on October 16. I have no idea why it will take them ten days to issue a refund, but I don’t argue.
• November 01, 2008: I contact Discover to issue a credit dispute. I waited an additional two weeks over Wayne’s own refund date, just in case the refund was slow in processing.
• November 13, 2008: Wayne writes to me, stating that he accepted the chargeback from Discover and would not dispute the return.
• December 07, 2008: My refund finally hits my Discover account.

I don’t have much left to say about my experience with Motoport. I think their actions speak for themselves. Although I like their kevlar mesh pants, I wouldn’t recommend the company to anyone. Perhaps if someone took over the business aspect and let Wayne handle the product development things would get better. As is, they are a text-book case in how not to run a Web-based business. As a Web user experience advocate by profession, I have to say this is far and away the worst consumer experience I have ever had online.