Comments on: Never give Motoport the benefit of the doubt: how I got screwed into a $650 jacket that doesn’t fit http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/ Fri, 30 Jul 2010 15:03:56 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Snap Rolls http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-60179 Snap Rolls Sun, 21 Dec 2008 16:47:27 +0000 http://journal.drfaulken.com/?p=969#comment-60179 Yes... I had to get my credit card involved after I got no response via e-mail, website, or phone regarding the return. No, I did not get the alteration back which is bullshit since they admited they picked a pant that would never fit. I think their Kevlar mesh fabric has wonderful potential, but only if fitted specifically for you. This experience has also taught me that if someone advertises "custom fitted" gear - they need a way to take way more than four measurements on you. I think the customers that are happy with their service are the customers that can walk into the mall and buy clothes off the rack. Live and learn... and research what you do very carefully. Thanks for the website DrFaulken. Yes… I had to get my credit card involved after I got no response via e-mail, website, or phone regarding the return. No, I did not get the alteration back which is bullshit since they admited they picked a pant that would never fit.

I think their Kevlar mesh fabric has wonderful potential, but only if fitted specifically for you. This experience has also taught me that if someone advertises “custom fitted” gear – they need a way to take way more than four measurements on you. I think the customers that are happy with their service are the customers that can walk into the mall and buy clothes off the rack.

Live and learn… and research what you do very carefully. Thanks for the website DrFaulken.

]]> By: drfaulken http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-60175 drfaulken Sun, 21 Dec 2008 15:43:25 +0000 http://journal.drfaulken.com/?p=969#comment-60175 Hey Snap Rolls, it took me <a href="http://journal.drfaulken.com/motoport-refund-problem-the-final-chapter/" rel="nofollow">a little over two months to get my refund</a>, too. I had to get Discover involved. Did you wind up doing a charge-back as well through your credit card company? Motoport also kept all of the "alteration" charges and shipping costs I wasted letting them monkey around with my gear. Hey Snap Rolls, it took me a little over two months to get my refund, too. I had to get Discover involved. Did you wind up doing a charge-back as well through your credit card company? Motoport also kept all of the “alteration” charges and shipping costs I wasted letting them monkey around with my gear.

]]> By: Snap Rolls http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-60107 Snap Rolls Sat, 20 Dec 2008 19:40:59 +0000 http://journal.drfaulken.com/?p=969#comment-60107 After more than two months, I received a refund for the pants and liner but not the additional cost of adding a zipper. I won't do business with these people again. Thanks for warning people After more than two months, I received a refund for the pants and liner but not the additional cost of adding a zipper. I won’t do business with these people again. Thanks for warning people

]]> By: Ted http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-58707 Ted Fri, 05 Dec 2008 22:08:58 +0000 http://journal.drfaulken.com/?p=969#comment-58707 I have to say that that is the worst alteration job I have ever seen in my life. They should really have sent you a measurement sheet with FULL measurements to take to a local tailor and get measured up. That is just ridiculous. 100% No excuse whatsoever for such poor workmanship. Imagine if a tux fit like that on your wedding day. I have to say that that is the worst alteration job I have ever seen in my life. They should really have sent you a measurement sheet with FULL measurements to take to a local tailor and get measured up.
That is just ridiculous. 100% No excuse whatsoever for such poor workmanship. Imagine if a tux fit like that on your wedding day.

]]> By: Snap Rolls http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-58602 Snap Rolls Thu, 04 Dec 2008 21:22:16 +0000 http://journal.drfaulken.com/?p=969#comment-58602 My experience is much like yours. There was nothing custom about the clothes they sent me. I'm a woman and I received typical "men's clothing" in the mesh kevlar. They told me to mark it up for alterations which I did... and then the jacket was mine and it will never ever work. The pants they sent they admitted had hip measurements less than the measurements I gave them... they just sent me pants based on my waist. At that point, I said "enough, I don't want to go through this shipping, alterations, still doesn't work, cycle again." They have had the pants for 6 weeks no refund. I e-mailed... no response. I have notified my credit card company but I'm surprised that there has not been any action on that (2 weeks now). I believe American Express will make this right... I hope. I do think the material is awesome for protection. If you can visit their shop in person, or easily wear off the rack clothes (men's), then maybe Motoport is for you. I regret ever doing business with them. I enjoy your thoughts on equipment. Keep up the good work and let me know if you try the new Scorpion XDR gear! My experience is much like yours. There was nothing custom about the clothes they sent me. I’m a woman and I received typical “men’s clothing” in the mesh kevlar. They told me to mark it up for alterations which I did… and then the jacket was mine and it will never ever work.

The pants they sent they admitted had hip measurements less than the measurements I gave them… they just sent me pants based on my waist. At that point, I said “enough, I don’t want to go through this shipping, alterations, still doesn’t work, cycle again.” They have had the pants for 6 weeks no refund. I e-mailed… no response. I have notified my credit card company but I’m surprised that there has not been any action on that (2 weeks now). I believe American Express will make this right… I hope.

I do think the material is awesome for protection. If you can visit their shop in person, or easily wear off the rack clothes (men’s), then maybe Motoport is for you. I regret ever doing business with them.

I enjoy your thoughts on equipment. Keep up the good work and let me know if you try the new Scorpion XDR gear!

]]> By: jaybird http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-51632 jaybird Mon, 29 Sep 2008 17:50:34 +0000 http://journal.drfaulken.com/?p=969#comment-51632 that damn jacket is fugly anyway. looks like a junior high home-economics class sewing project. kevlar or not, it'd be a cold day in hell if i'd pay 650 for it. that damn jacket is fugly anyway. looks like a junior high home-economics class sewing project. kevlar or not, it’d be a cold day in hell if i’d pay 650 for it.

]]> By: Ed http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-50894 Ed Thu, 25 Sep 2008 21:10:40 +0000 http://journal.drfaulken.com/?p=969#comment-50894 Having just read the fellows responses (which boiled down to a claim that you screwed up the measurements), I feel that we should try to send him two more clients like you. It will cost us $1,300, but he would be out of the business. Having just read the fellows responses (which boiled down to a claim that you screwed up the measurements), I feel that we should try to send him two more clients like you. It will cost us $1,300, but he would be out of the business.

]]> By: drfaulken http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-50827 drfaulken Thu, 25 Sep 2008 05:22:15 +0000 http://journal.drfaulken.com/?p=969#comment-50827 Mike: If you choose to order from Motoport and are worried about the fit, you may want to only consider the stretch kevlar. I think the mesh is so stiff it will betray any odd-shaping your body may have. Cailin: I have emailed or phoned in measurements for rental tuxedos in the past, and have bought $3000 or so in motorcycle safety gear based on measurements. Motoport is my first experience with a merchant not wanting to take their product back due to a sizing issue. Ed: Nope. The correspondence I have in email is about the refund for my kevlar gloves. Mike: If you choose to order from Motoport and are worried about the fit, you may want to only consider the stretch kevlar. I think the mesh is so stiff it will betray any odd-shaping your body may have.

Cailin: I have emailed or phoned in measurements for rental tuxedos in the past, and have bought $3000 or so in motorcycle safety gear based on measurements. Motoport is my first experience with a merchant not wanting to take their product back due to a sizing issue.

Ed: Nope. The correspondence I have in email is about the refund for my kevlar gloves.

]]> By: Ed http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-50786 Ed Wed, 24 Sep 2008 22:15:20 +0000 http://journal.drfaulken.com/?p=969#comment-50786 Did he convince you to send it to him via e-mail, along with the promise to let you return it? That might give you the edge you need. Did he convince you to send it to him via e-mail, along with the promise to let you return it? That might give you the edge you need.

]]> By: Cailin Coilleach http://journal.drfaulken.com/never-give-motoport-the-benefit-of-the-doubt-how-i-got-screwed-into-a-650-jacket-that-doesnt-fit/comment-page-1/#comment-50764 Cailin Coilleach Wed, 24 Sep 2008 18:10:59 +0000 http://journal.drfaulken.com/?p=969#comment-50764 Man, this debacle was still going on? I thought you'd've sent the jacket back after the first time. Meh.. So, this custom made jacket... Did they take your measurements in the store? ie, did you get to meet and talk to the people who make your jacket in person? If not, then it just isn't a risk worth that kind of bank. You wouldn't let someone tailor make you a business suit off measurements on a napkin either, would you? Man, this debacle was still going on? I thought you’d've sent the jacket back after the first time. Meh..

So, this custom made jacket… Did they take your measurements in the store? ie, did you get to meet and talk to the people who make your jacket in person? If not, then it just isn’t a risk worth that kind of bank. You wouldn’t let someone tailor make you a business suit off measurements on a napkin either, would you?

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