This owner is a very vindictive person, look at the responses he has written above, trying to attack those who comment? Quoting ticket conversations? Is it even legal to share those on a public forum?

I have dealt with other stores for my arcade parts which are MUCH friendlier. If you live in Europe, I recommend Arcadeshop.de, if you live in USA- the best store is Gamingnow.net

Both of these stores owners are very well received and also they ship items faster than Modchipman as well as have lower prices.

I may have done 8 orders over the past 5 years. every one was the same.

(CUSTOMER) as u mentioned, the parts will be available tomorrow? i feel kinda embarassed to ask but if i order totalling $52.88 including shipping, would it be possible if u can throw in 2 button plugs sanwa 30mm? i would be very grateful to u and your website.

(US) Sorry we can not do that.

I don’t see any caps saying, NO WE CANT DO THAT.. or anything rude.. also…

after this order, customer has ordered 2times.. So I guess we are still on their good side?

Just wanted to at least speak our side of this.. sometimes people get a little carried away on the internet and say things that aren’t true.. and at least we have documentation of order history and ticket logs.. so we can at least be honest of what we said/did..

If ANYONE has any questions or wants to talk to us directly, feel free to call us…we’re more than helpful and love to take care of our customers..

1-888-543-2447

I do remember you asking us through a ticket if we could throw in some free button plugs, because I processed your order…

2 reasons for us not “throwing in” free parts for you..

1) we had only enough of these at the time for customers who actually paid for them

2) We can’t just throw in things for free when we are on limited stock…

I know its a small piece of plastic, but when people are paying for it, and we are short in stock .. we have to actually send the parts to customers who paid for it..

You asked for us to just throw in parts DURING an order. Why not just pay the $1 and order the parts?

In the 7 years we’ve done business with our customers.. we’ve thrown in $10,000’s of goodies into bags.. ordered 1 psp faceplate? you might get 4.. ordered a 360 faceplate, you might get 3… ordered one screen protector, we’ll throw in 2..

why? because we take care of our customers..

Why don’t you log the ‘from the time of my order to the time it got processed to the time it shipped’ aspect of the order? I almost guarantee you that from when you purchased these products to when you got them was a very very short period of time, unlike anywhere else at that time.

The products we offer, our prices are very fair, especially at a time when it’s hard to get them from Sanwa/Seimitsu.

I just find it kind of sad that you’re emphasizing us not being able to give you free stuff as your sole reason to no longer shop at our place, as opposed to the fact that you purchased products and you received them in a very quick fashion without any hitches.. which is what should be emphasized..

I hope you realize that I’m just wanting you to realize the reasoning behind us not being able to send you a few free things.. it wasn’t that we can’t afford to or we’re mean.. it was that we were on short stock of them and unfortunately, we had to cater to customers who were paying for the product..

Sorry, I hope your order, besides this, went well :)

On a side note..

Why is every good review of a company “someone who works there or is affiliated” and everyone who writes a bad review “completely in the right”.

If you really want to make an effort to keep your comments/reviews legit, toss in an order # when you complain/comment.. that way we can all verify the orders

Take care guys, this thread is good for everyone to realize that.. 1).. sometimes you do get problems.. and 2) we’re actually reading it.. and responding.. isn’t that more than most places will give you?

The previous 2 comments are obviously people who either work for or know people at modchipman, otherwise they wouldn’t try so hard to make a point.

I dealt with a person at Modchipman by the name of Anthony, and he was very professional. I mailed the PSP on 1/20/08, they signed for it on 1/22/08. I sent them a work ticket request on 1/26 through their website asking for a status and estimated time of repair, and included my cell phone number. Anthony called me that afternoon to answer my questions and ask about other work I requested a quote for. Anthony also told me what the total charges would be, and I authorized him to go ahead and perform the extra work. Today he called to say that the repairs were complete and that the unit will ship the 29th or 30th, and that I should have it early the week of the 2/2/09.

Based on my experience, I would recommend Modchipman to anyone.

Incorrect product shipped, you tell them about it, they can’t find any “missing” item and question it. They didn’t refuse to correct the situation, you escalated it by threatening them to do a chargeback, they politely inform you that doing so is a dumb idea, you escalate it, they offer to RMA it.

I’m siding with them, my friend. I see nothing wrong that they did. They left it open offering to RMA it and you refused. I think you are being a little high strung about this. They never told you to piss off or anything.

I’ll likely order from them.

I’d also like to offer DR FAULKEN an opportunity to use us again, for any new products on the market that may tickle your fancy. I’d like to point out that since your complaint, we’ve repaired our tech support service, RMA routines and overall stock/inventory system.

I’d like to say thanks for the complaint because overall I think it did us some great service and I hope that you find it in your heart to accept my apologies on behalf of modchipman.com

I just turned into gamersection.ca