I received my replacement Nexus 7 Android tablet from Google yesterday evening. I returned my original one due to a problem with the left side of the screen. It was not mounted flush and protruded above the bezel.
So far my replacement unit seems much better, at least as far as the screen alignment and position goes. It seems that there may be something wrong with the bottom 1/8th of the screen — text seems a little fuzzy, but I don’t know if that’s a problem with my device or an issue with how Android 4.x renders fonts that identify groups of apps.
One thing I noticed on my original Nexus 7 was that sometimes the touch screen would freak out and repeat a touch gesture, similar to holding your finger down on a key on your keyboard. Since I’ve never experienced this before on any of my Android devices, I am willing to write it off on the mis-mounted screen. I’ll be keeping an eye on it.
Lastly, I ran a backup on my old Nexus 7 before I got my new one. I used the built-in backup feature in Android 4.1.1. I specifically backed up all of my apps, data, accounts, and settings. I expected the restore file to copy my usernames and passwords for my three Google accounts and my LinkedIn account, as well as for Facebook, various Web forums I access via the Tapatalk app, etc.
Unfortunately the restore didn’t do any of that, and only partially restored some of my apps. I can’t find any rhyme or reason for why some apps were restored and others weren’t. For example, the backup put the unofficial (as far as Google Play is concerned) Amazon App Store app back on my Nexus 7, but did not restore some of the apps I bought via Google Play, such as Setting Profiles Full. Very odd, and I wound up downloading a lot of my apps again and setting up tons of usernames and passwords. What a drag.
I rooted my replacement Nexus 7, which allowed me to make an image of my device via Titanium Backup Pro. I couldn’t do this on my original, as rooting requires unlocking the bootloader which would have wiped my device and thereby negating the purpose of a backup. :\
The other odd thing was that Google pre-configured my first Nexus 7 with my personal Google account. My replacement device came completely stock, with no pre-configuration. Not a big deal, but kind of a drag given the little extra customer service on my launch unit.
Overall, I’m impressed with how Google handled my return. I notified Google late last Wednesday about the issue, they sent me a personalized link for a replacement device on Friday, and I had the replacement in my hands the following Wednesday.