One of the pups developed a palm sized burn on his left shoulder under the point of application, the other pup recovered from the neurological effects within 24 hours with no lasting physical damage.

The burned pup was taken to a vet who washed the area with detergent and debrided the wound. She said the tissue on the shoulder was dead but the injury would likely heal after sloughing off the damaged dermis and epidermis. She said that in 24 years of practice she had never seen a chemical burn as bad as this one.

As she predicted, the damaged tissue sloughed off within two weeks. During that time I treated the wound with an essential oil called helichrysum, which is used to repair damaged skin and reduce scaring. At a three week followup exam my vet asked me what I had used to treat the wound and said that the pup’s recovery was frankly amazing.

8 weeks after the injury the wound had healed completely and all of the hair in area had re-grown.

I submitted the vet bills and photographs to Sergeant’s after notifying them of the incident by phone. They were very responsive and followed up quickly by sending me an incident report form along with instructions for submitting a adverse reaction claim.

Last week I received a quit claim release from Sergeant’s offering to cover all costs associated with treatment. The pups have both now fully recovered from their injuries.

While I agree that this product should be removed from the market immediately, I must credit Sergeant’s for a quick and complete response to my report.

I’m literally in tears reading this. I can’t believe they can sell this stuff, and not cheap I may add. I have 3 of my own dogs and one of a friends I have been taking care of. This afternoon I out Sentry Pro XFC on all of them. They all seemed fine no worries. About an hour later my rat terrier started acting weird, he was licking the air, I have a medical background, so immediately I thought of the flea med causing a reaction and his throat was closing. He was also literally screaming in pain. He was vomiting foam and had diarrhea.

I live 40 miles from the nearest vet, and I was panicked. I called my vet she said to give him benedryl to open his airway, that helped somewhat.

I called the number on the back and the lady I spoke with assured me everything would be OK, he was just having an allergic reaction and to give him a few baths and water with milk in it.

So he had 3 baths in Dawn, eating fine, but acting weird, and still itchy. Then I noticed a new problem. He back leg was acting weird. I called the number, she said that he may have gotten some product on his foot and it was tingling. After reading this, and suspecting it myself, I think it’s neurological. It seems like he can’t see or something. Idk he’s still eating, but I’m so worried.

I will also add, all the other dogs seem fine, itchy, but OK. They have all had baths of course, and I’m hoping it will stay fine.