As if I don’t sing the praises of online tea merchant Adagio enough, here’s a lesson on how to further satisfy customers: send them free tea for the holidays as a thank you.
I found a small, square box from adagio.com in my mail box today. There was a gift-wrapped container within. I wondered if it was from my Secret Santa on Ars — there was a gift card inside. Here’s the message, hand-written in blue ink:
Wishing you a joyous holiday season! Thank you again from us all.
– Adagio Teas
The gift tea was a box of ten Jasmine bloom grean tea bags. A tea flower unfolds during steeping. I haven’t made one yet, but regardless if I like the tea or not I have to say this unexpected “thank you” made my day.
I know a few of you are also purveyors of Adagio tea, did you get something today?