Insulated container manufacturer Thermos scored two big victories to me yesterday.
My friend BigDubb recently bought — like last Friday — a Sipp insulated travel mug from Thermos. On the first day of use, the button used to open and shut the lid broke, and BigDubb was unable to
drink his beverage. It also kept the Sipp mug from being totally drip-proof. BigDubb tweeted the Thermos customer service handle. They replied in less than an hour, and an email correspondence began shortly thereafter. In just a few short hours, Thermos notified my pal they were sending him a brand new lid 2nd-day air via FedEx.
I use my Thermos insulated beverage bottle every day when I come to work. This morning I took my Thermos out of my messenger bag and unscrewed the lid. A ton of coffee spilled out onto the counter. I realized that left the inside lid in the open position and rode home on my motorcycle, coffee sloshing out into the outer lid.
Here’s the cool part, though. Despite my idiocy, the Thermos outer lid had such a good seal that not a single drop of coffee made its way to the inside of my messenger bag.
So there you go, one good customer service experience and one good product experience from Thermos in one day. Good on you